FAQs

For Gifts (Bags) Section
For Wedding Favours Section

For Gifts (Bags) Section

Q1) How do I make an order?

A1) Just click on the "Buy Now" button on the item you wish to purchase. After you have finished making your purchases, click on "Proceed to Order Form" to fill up your particulars and submit to us!

Q2) Is my order confirmed the moment I sent in my order form?

A2) No. Your order is only confirmed upon receiving a confirmation email from us. If you didn't hear from us within 2 days, please email us immediately at enquiry@cheeryparadise.com.sg

The item(s) will be reserved for 3 days and customers are to reply and make their payment to us to confirm their order. If there is no respond after 3 days, the item(s) will be given up to the next customer on waiting list.

Q3) How do I receive my products?

A3) Please read our terms and conditions under "Delivery Services".

Q4) Are we allowed to refund/exchange?

A4) Please read our terms and conditions under Exchange and Refunds.

Q5) How do I make payment?

A5) Please read our terms and conditions under Payment Processing.

Q6) I need to know the price in other currency, how do I check?

A6) You can use this Currency Converter. Cheery Paradise will based on the exchange rate from this site.

Q7) Why is the actual colour on the screen differs from what I actually received?

A7) Due to lighting during photography of our products, it is thus unavoidable that the actual colour might be slightly different from what you see on the website. We apologise for any inconvenience caused, if any.

Q8) What are other services you provide?

A8) Cheery Paradise will provide gift wrapping services at S$3.00 (inclusive of wrapping and a mini greeting card). This service is free for purchase of S$50.00.

For Wedding Favours Section

Q1) How do I place my order for wedding favours?

A1) Please fill up our order form for wedding favours.

Q2) How long in advance I have to place my order?

A2) For ex-stock, we can deliver to you within 3 days if there is no special requests such as name tags. If you required name tags, please allow 2 weeks for delivery.

For special order items, please allow 8-10 weeks for delivery.

In any case, it is always better to place your order early :)

Q3) How do I know whether ex-stock is available?

A3) Please look under your favourite wedding favors page, we will indicate at the bottom of the page:-

a) Ex-stock available - This means that currently we have stock available.

b) Ex-stock limited - This means that our stock is running low.

c) Ex-stock only - This means that we will not be repeating our order. We will only be selling the remaining stock we have at hand.

d) Special Order only - This means that we do not have any stock at hand and we will place special order.

Q4) Is my order confirmed once I placed my order?

A4) No. Your order is only confirmed upon receiving a confirmation email from us. If you didn't hear from us within 3 days, please email us immediately at enquiry@cheeryparadise.com.sg

Q5) Why do you need to charge us for name tags and special requirements?

A5) This is because we priced our wedding favours at our best price with NO hidden cost. We believe that we should only charge our customers based on their requirements.

Q6) Do you have a shop for us to view the samples?

A6) At this moment, Cheery Paradise is operated fully online so that we can give you our best price. All our products are posted here online.

For personalised order, we will email the artwork to our customers for their endoresement before we proceed.

Q7) Do we need to pay a deposit?

A7) For personalised order such as name tag and additional requirements, customers will need 50% deposit of total sales price before we can proceed.

For special order which we need to order from overseas, a 50% deposit is required.

For ex-stock, no deposit is required. However, customers must collected the wedding favours within 1 week from the date that we are able to deliver the goods to you. Otherwise, customers have to place a 50% deposit to secure the order.

Q8) What is the payment option available?

A8) Please refer to here.

Q9) Why are the colours and shape of my wedding favours look different from the photograph on your website?

A9) As all our products are handmade, it is unavoidable that sometimes the products might look slightly different from one another. Cheery Paradise will personally inspect all products to ensure that they are in good condition before sending them out to our customers. We reserve the rights to determine what constitutes as a defective item. Q10) How do I collect my wedding favours?

A10) Please read our terms and conditions under "Delivery Services".

Disclaimer:-

Cheery Paradise reserves the rights to correct any errors or make changes without prior notice. Please note that such errors or changes may relate to price etc. We regret for any inconveniences if this may cause.

All photographs and information found on this website are copyrights of Cheery Paradise and should not be re-use without our permission.