Terms and Conditions

Warranty of Goods

All our goods will serve their intended fuctions.

Prices

All our prices are nett and in Singapore dollars. No discounts will be given unless during monthly promotions.

Delivery Services

1. By Registered Postage

We will post your products to you via Singpost REGISTERED MAIL on every Wednesdays of the week. All payments received before or on Tuesday will be processed and send out on Wednesday. The following charge is applicable.

For Bags & Accessories Section Only

Total Order Value from S$01.00 to S$10.00 : S$3.00
Total Order Value from S$11.00 to S$40.00 : S$3.70
Total Order Value from S$41.00 to S$90.00 : S$5.70
Total Order Value from S$91.00 to S$120.00 : S$9.00
Total Order Value from S$121.00 and above : FREE

We will advise you the Registered Article (RA) no after we posted the parcel out. You can track the status of your parcel via Singpost website.

For Wedding Favours

As wedding favours are usually heavy and bulky, we advise courier service (see no 2) or self collection (see no 3)

2. Courier Service

We can send your items to you via courier service.

For items below 10kg and during office hours : S$10.00
For items above 10kg and during office hours : S$20.00
For items below 10kg and after office hours : S$20.00
For items above 10kg and after office hours : S$30.00
For CBD areas : Extra $3.00
For Urgent Order : Extra $3.00

3. Self Collection

You can make arrangement to self-collect your item(s) from us at Hougang on weekdays evening OR City Hall MRT during lunch time between 12.15 to 1.00pm.

This service is FREE.

4. International Postage

We ship overseas to most countries. Please email us at enquiry@cheeryparadise.com.sg to check with us on the postage fees.

* We are not able to deliver to PO Box Addresses.

Payment Processing

We only accept Bank Transfer to our POSB/DSB Bank Account, Cheque, Cash on Delivery and VISA & MASTERCARD via paypal.

Cancellation of Orders

We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.

We will not entertain any cancellations once the order is confirmed and submitted by the customer.

Confirmation of Orders

We will send an electronic acknowledgement to the customer within 2 days upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.

Exchange & Refunds

All sales are final and goods sold are non-exchangeable and non-refundable. Cheery Paradise takes pride in our products. We will personally inspect and ensure that the product are in tip top condition before sending them to you.

As all our items (especially bags) are handmade, the prints and measurement may vary. We reserve the rights to determine what constitutes as a defective item.

If for some reasons that you are not happy with your products, please email us within 2 days. We will try our best to make our deal a happy one. Exchange will be considered on case-to-case basis.

For exchange, the goods are returned to us in the same condition we sent to you. Please be informed that buyers have to bear for the shipping costs in sending and returning of the items. Customers have to exchange for items which is of same or higher value than their purchased items. We regret that no cash refund is allowed.

Gift Services

We provide gift services at S$3.00 (inclusive of a mini card and wrapper). This service is free for purchase above S$50.00.

Feedback

We welcome your feedback. Should you feel dissatisfied with any of our goods or
services, please contact us by email at enquiry@cheeryparadise.com.sg

We treat all transactions and customers' particulars with the strictest confidence.

Updated 22 June, 2008 11:27 PM